"ServMetric is a vital feedback tool."
ServMetric Customer Voice enables you to capture customer insight at the point of experience, analyse it in real time, and act on it.
ServMetric’s wide range of feedback interfaces includes our unique touchscreens, automated telephone surveys, SMS, web-based widgets and email footers, all of which can be mixed and matched to deliver a complete, scalable solution which is a perfect fit for your organisation.
ServMetric surveys are completely flexible, and will enable you to discover whatever you want to know:
The ServMetric dashboard is both powerful and easy to use. Bringing everything together in one place, it enables you to analyse your data at any level, from a single overall satisfaction metric, right down to individual customer comments. Customer profiling enables you to understand the needs of different customer groups.
ServMetric’s integrated workflow capabilities make it easy to turn insight into action:
ServMetric Customer Voice Benefits