"ServMetric is a vital feedback tool."
ServMetric Staff Voice enables anyone in your organisation to contribute observations and ideas in structured, organised manner that makes them easier to act on.
You already know that your front-line staff have a unique and incredibly valuable perspective on the customer experience. They only people who really see both sides of the story; they understand what the customer really wants, and also how good your organisation is at delivering for them. But how often does staff feedback lead to actual change?
With the right tools, staff insight can make an enormous contribution in the drive to improve both business processes and the customer experience, and is also indispensable in planning staff development and training.
ServMetric Staff Voice offers a range of feedback interfaces to suit your organisation, including comment cards, email and online forms. You can even capture comments using an automated telephone service, or via a link from your company intranet.
Feedback can be freeform or structured, attributable or anonymous – your choice. It can range from capturing a specific issue at the end of a customer call, to providing a forum for ideas and innovation. Either way, all feedback is automatically collated and presented in the ServMetric dashboard, and can also be analysed alongside customer feedback to get the complete picture.
ServMetric Staff Voice Benefits