"ServMetric is a vital feedback tool." |
ServMetric is a complete, scalable solution for capturing, analysing and acting on customer feedback, staff insight and social media buzz. Over fifteen million UK citizens come into regular contact with our instantly-recognisable, trademarked ServMetric Smileys, making them synonymous with the act of giving feedback.
ServMetric is made up of three complimentary components, which can be used individually or combined to deliver a complete customer insight solution.
ServMetric Customer VoiceServMetric Customer Voice lets you listen in at the point of customer experience. It doesn’t matter whether the experience was face-to-face, on the telephone, through your website, via an email… with Customer Voice you can capture feedback, analyse it, and act on it.
Find out more ServMetric Staff VoiceIt’s not just your customers who you can learn from – talk to any one of your front-line staff and you will get straight to heart of what delights your customers, and what disappoints them. ServMetric Staff Voice makes it easy to gather staff insight in a way that you can work with.
Find out more ServMetric BuzzFrom Twitter to YouTube, forums to Facebook, the online world is buzzing with people talking about your business. Engaging with these online communities is becoming increasingly essential. ServMetric Buzz is a Social Media Monitoring service that does the hard work for you, enabling you to uncover the conversations that are shaping your reputation.
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